Frequently Asked Questions
Everything you need to know about bringing Cozmo comfort into your home.
What is the typical delivery timeframe for furniture?
Most of our in-stock home decor and small furniture items ship within 3-5 business days. Larger pieces, such as sofas and dining tables, require specialized freight handling and typically arrive within 2-4 weeks depending on your location.
Do you offer White Glove delivery and assembly?
Yes, we offer a White Glove delivery service for an additional fee. This includes room-of-choice placement, full assembly of your furniture, and the removal of all packaging materials.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that items must be in original condition, and custom-made or 'Final Sale' pieces are not eligible for return.
Are your wood products sustainably sourced?
At Cozmo, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact and long-lasting durability.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for all our upholstery collections so you can test the color and texture in your home's natural lighting before making a commitment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.